Plumber - Customer Service Experience

Description

Jerry Kelly Heating & Air Conditioning is a trusted leader in residential HVAC services in the St. Louis Metro area. As we continue to grow our service offerings, we are seeking an experienced Residential Service Plumber to join our team. This role focuses on high-quality, customer-facing residential plumbing service and replacement, with no new construction or commercial work.

What’s in It for You

100% Employer-paid Health, Dental & Vision Insurance for employees

Free Life Insurance and Short-Term Disability

401(k) with 4% company match (100% vested after 90 Days)

Company-provided vehicle, cell phone, and tablet

Tool allowance and uniforms (with cleaning service)

Generous PTO policy: PTO starts after 6 months, 7 paid holidays per year

Weekly pay, every Friday!

Supportive team culture with career growth opportunities

Key Responsibilities

Diagnose, repair, and maintain residential plumbing systems including water heaters, fixtures, drains, and piping

Educate customers on their plumbing systems and recommend options or upgrades in a professional, understandable manner

Conduct thorough evaluations and present service options with clarity and confidence

Perform installations and repairs according to local plumbing codes and industry standards

Maintain detailed records of each job and ensure accurate invoicing and payment collection

Deliver a Five-Star customer experience at every service visit

Help ensure permit compliance and documentation accuracy when required

Participate in routine team meetings and training opportunities

Requirements

2-5 years of residential plumbing service experience preferred

Strong knowledge of plumbing codes and safety practices

Excellent communication skills with a customer-first approach

Valid driver’s license with clean driving record (Class E license required within 30 days of hire)

Ability to pass a background check and drug screening

Professional appearance (visible tattoos must be covered while working)

No overnight travel required

We are committed to being an equal-opportunity employer and strictly prohibit discrimination and harassment of any kind. This includes but is not limited to discrimination based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#J-18808-Ljbffr Kelly Heating & Air Conditioning, Inc.