Front Desk Receptionist Part Time Flexible Shift

Front Desk Agent

The Crowne Plaza Minneapolis West is looking for a dedicated and customer focused Front Desk Agent. This person will provide quality service and hospitality in a clean, organized and well-maintained front desk/office center. Assist the Front Office Manager (FOM) to uphold our company standards and mission. AM/PM Shifts Available.

Maximize guest room revenues and guest satisfaction by providing efficient and courteous Front Desk Service.

Register and process guests promptly, upon their arrival, to ensure guest satisfaction.

Perform all guest accounting functions, according to established hotel operating procedures. Verify all guest and house accounts are complete and accurate.

Accept responsibility for accurately maintaining a cash bank.

submit a balanced deposit.

Complete deposit log with witness.

Demonstrate a working knowledge of all services and facilities of the hotel, as well as those of the local area, to effectively assist hotel guests.

Issue safe deposit boxes to guests, upon request, according to standard operating procedure.

Thoroughly understand and adhere to all established credit, check cashing, cash handling and inventory control policies and procedures. Monitor guest accounts to verify adherence to hotel credit limits.

Review all reservations and assign rooms based on availability, special requests and hotel promotions, to ensure guest satisfaction and maximize room revenues.

Assist all guests in a sincere and courteous manner consistent with Regency Culture of Service Training.

Answer phones, at front desk, according to established procedures.

Coordinate and notify the housekeeping department of all checkouts, late checkouts, early check-ins, special requests, and part-day rooms.

Maintain the cleanliness and neatness of the front desk area.

Education: High School Diploma or GED. Experience: One year past audit or front desk experience preferred

Project a neat, clean and professional appearance.

Be articulate and able to communicate effectively to staff and guests, verbally and in writing.

Must be extroverted, sales oriented, self-motivated and able to consistently project a positive attitude and pleasant personality.

Willing to assist others and work as a team member toward common goals of the hotel.

Be dependable, flexible and possess an even temperament.

Accurately type a minimum of 30 words per minute, operate computer and property management system software and be able to handle clerical duties such as filing and logging.

Must be honest and able to handle cash responsibilities.

See front desk dress and appearance guidelines. About Us: At Regency Hotel Management, hospitality is who we areand what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.