Head of Operations & Business Management

The Environmental Services (EVS) Operations Manager is responsible for planning, organizing, and directing the daily operations of the Environmental Services department within a healthcare facility. This role leads EVS staff, ensures high standards of cleanliness, safety, regulatory compliance, and patient satisfaction, while overseeing staffing, budgeting, training, performance management, and operational efficiencies. The Operations Manager partners with hospital leadership to drive service excellence, improve processes, and maintain a positive patient and employee experience.
Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management
Operations Management
Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery.
Assign work, establish priorities, monitor productivity, quality, and timeliness.
Lead, motivate, and develop EVS associates to achieve departmental goals and customer satisfaction targets.
Direct short- and long-term departmental initiatives in alignment with regulatory and accreditation standards.
Serve as a resource for staff and hospital leadership.
Provide coaching, performance feedback, conflict resolution, and team-building support.
Prepare reports and participate in administrative meetings.
Financial & Operational Accountability
Support budget management and fiscal performance of assigned sites.
Manage scheduling, attendance controls, staffing plans, and position controls.
Ensure supplies and equipment are purchased through approved vendors.
Promote a culture of customer service and patient satisfaction.
Drive continuous process improvement and operational excellence.
Conduct performance evaluations and corrective action processes.
Ensure compliance with labor agreements, policies, and regulatory requirements.
Maintain employee engagement and training standards.
Safety & Compliance
Ensure compliance with healthcare safety regulations and infection control standards.
Bachelor's Degree required.
In lieu of a bachelor's degree, a High School Diploma/GED plus 5+ years of relevant management experience may be accepted.
Experience in a large academic medical center preferred.
Union workforce management experience strongly preferred.
Intermediate proficiency with Microsoft Excel, Microsoft Word, and other business software.
Ability to analyze and utilize operational data for process improvement.
Experience managing employee performance, coaching, and conflict resolution.
Customer service and patient satisfaction focus.
Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process improvement expertise, and a proven ability to lead large frontline teams in a fast-paced healthcare environment.

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. Department of Homeland Security E-Verify program. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Applicants should submit their application by clicking Apply Now.