Salesperson - Full-Time Retail

A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor. Maintaining our standard of superior customer service with each interaction. Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction, Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific store schedule and operations.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties.

Sales & Profitability

Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.

Enhance the store environment and atmosphere by focusing on customer interactions over tasks.

Exhibit excellence floor presence by following customer standards, product placement and time management.

Prioritizes product knowledge as a main component of service and actively engages in all store trainings to ensure continued and ongoing education as it relates to product and service.

Assists team to uphold company customer service standards.

Assist in the training and development of peers.

Possesses excellent communication skills, effectively completes projects, and consistently follows up with tasks and service.

Communicates store and company information/directives to peers when needed.

Actively participates in daily department and store meetings.

Operations

Assist the team in shipping and receiving process and complete shipment turnaround process, as and when needed.

Proficient at all point of sales systems and operations to provide a seamless interaction for the customer while maintaining accuracy to adhere to all operational compliance and tasks.

Ensure compliance with all BCC, State and City regulations.

Ensure compliance with Company emergency and safety procedures to protect employees and customers from accidents and incidents.

Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.

Merchandising and Display Ensure a neat, clean, and organized store environment.

Support the store team by assisting in merchandising and display products as needed.

Makes fast, smart decisions, takes initiative and calculated risks to improve personal and Store performance.

Accepts responsibility for performance and ensures all commitments are met.

Develops partnerships within the team to enable business success.

Qualified candidates should have a minimum of 1-year experience in customer service in a retail environment.

Exhibits strong leadership skills amongst peers and have confidence communicating at the store level.

Uphold excellent customer service skills and a service orientated culture.

Achieve statistical results (sales, shrinkage).

Previous retail experience preferred.

Previous cannabis experience preferred.

This job operates in a professional cannabis store environment.

This role routinely uses standard office and store equipment such as computers, phones, printers, POS.

This position regularly requires working evenings, nights, weekends, and holidays.

Position Type and Expected Hours of Work: This is a part time or full-time non-exempt hourly position which reports to store leadership.

This position can require work on early mornings, late nights, weekends, and holidays.

Travel: This position may require you to travel to corporate offices as well as other store locations for training, learning and development.