Customer Service Training Facilitator

Agency: Agriculture and Consumer Services
Working Title:

TRAINING SPECIALIST II

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF ADMINISTRATION

DIRECTOR’S OFFICE

***A high school diploma or its equivalent and five (5) years of professional or nonprofessional experience in training, education, staff development, personnel or an agency program area; A bachelor's degree (4 years) from an accredited college or university and one (1) year of professional experience in training, education, staff development, personnel or an agency program area; EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. and supports employment of individuals with disabilities. individuals with disabilities are encouraged to apply.

Occasional travel required.
Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.
Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
Assists in planning and implementing seminars and workshops to be included in the training programs in the theory and practical application of a variety of treatment and services modalities. Conducts formal in-person and virtual classroom instruction, seminars, workshops and training courses as facilitator and/or trainer. This may include planning, logistics, set-up, etc.
Assists in conducting needs assessments, gap analyses, surveys, competency assessments and performance assessments. Analyzes data from assessments to provide information and/or recommendations.
Creates training support materials and activities based on research and industry trends which include, but are not limited to, certificates, flyers, folders, presentations, online course content, booklets. Conducts necessary research in association with the creation and procurement of training materials. Distributes materials and manages subsequent communication.
Participates in staff conferences and curricula development to develop and improve training programs.
Skill utilizing and applying adult learning theory.
Skill utilizing and applying instructional design models in planning, developing, coordinating, and delivering a variety of professional development materials.
Skill performing administrative tasks such as records management, file organization, document preparation, and maintaining tracking systems for program or training activities.
Skill and ability to learn and use software or technology tools required for training development, delivery, or program operations.
Ability to work extended hours during peak training periods or special events, as required.
Ability to lift, carry, and set up training equipment and materials weighing up to 50 pounds.
Intermediate to advanced skill in using Microsoft Office applications to complete routine administrative and program tasks, including Word, Excel, PowerPoint, Teams, and Outlook.
Skill using virtual meeting platforms, such as Microsoft Teams, to support or deliver trainings or meetings.
Skill using eLearning or multimedia tools to support the development and maintenance of training materials, such as Articulate Storyline, Articulate Rise, Adobe Photoshop, Adobe Premiere, and other Adobe Creative Cloud products.
Nine paid holidays and one Personal holiday each year;
State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
Retirement plan options, including employer contributions (For more information, please visit ;)
Flexible Spending Accounts;
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here .