Administration Liaison

Fortune Best Workplaces in Financial Services & Insurance

Benefit Liaison

to implement customer surveys; to assist in client training and benefits fairs; Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.

Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.

assists in preparation of reports assessing financial impact of program administration.

Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.

Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.

Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.

Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.

Assists with client training and development of communications; Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

Supports the organization's quality program(s).

Travels as needed.

Bachelor's degree or equivalent from an accredited college or university preferred.

Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Knowledge of legal requirements and best practices relevant to absence programs and administration

PC literate, including Microsoft Office products

Ability to meet or exceed Performance Competencies

excellent judgment, troubleshooting, problem solving, analysis, and discretion; Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.