Head of Operations & Business Management

What to Expect Tesla continues to scale at breakneck speed aligned with our mission to accelerate the world's transition to sustainable energy. At Tesla, our Operations Managers are the front-line leaders of our Service, Delivery, Collision, and other operations. They manage day-to-day operations and proactively develop team members to reach their full potential. Our Operations Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials.
To facilitate the growth of our Robotaxi program, the North America Service Operations team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. The right person is hungry to dive into critical challenges, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward, while building an all-star team to maintain our Robotaxi fleet.
Monitor service trends and develop standards and processes to maintain the uptime of the Robotaxi fleet
Understand and improve all aspects Robotaxi Service performance, championing safety, efficiency, quality, and technical acumen in Service operations
Lead daily operations, from Service to cleaning to managing our Lost and Found process
Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong problem-solving skills
Experience leading teams and managing a diverse group of roles and responsibilities
Analytical mindset and courage to question the status quo - ability to ask structured questions and quantify impact if you recognize an opportunity to improve
Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Tesla Babies program