Shift Teller I

At F&M, our bank tellers do more than handle money; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified bank teller to join our team. Our ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community and the country.

Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner

Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities

Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with bank procedures and security protocols

Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed

Help our customers and employees realize their best lives

Handle account transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts

Identify customer needs, provide information on new products and services, and direct customers to branch representatives if interested

Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller

Provide a high level of customer service, providing answers and assistance with a smile

Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

Requirements QUALIFICATIONS: High school diploma or equivalent; or one to three months related experience and/or training; Basic math and computer skills

Cash-handling experience

Excellent communication, customer service, and time-management skills

This position is scheduled to work Monday – Saturday, generally with a day off and / or occasional extended hours as needed to accommodate the flow of business. Non-Exempt/Hourly Competencies: Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.

Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.

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