Customer Service Concierge-PT

PT Concierge

At MBK Senior Living, we're committed to putting people first - our residents and team members. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! Impacting lives and building lasting relationships

-A supportive community team that encourages personal and professional growth and celebrates your

A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

• Education loan assistance & scholarships
• Financial and legal services

-Full-time benefits include:

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further, apply today!

Schedule: Monday through Thursday - 2pm to 7pm

Job Summary: The responsibilities of the Concierge is to handle a variety of administrative duties, greet visitors, answer phone, relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Arrive to work on time and prepared for your shift 100%

• Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
• Answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script 20%
• Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor 20%
• Accept and report resident’s special requests 5%
• Maintain communities lost and found 5%
• Order and replenish administrative supplies as necessary 5%
• Follow all safety standards when operating office equipment 100%
• Support department heads and Executive Directors in administrative functions 100%
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
• High school diploma or GED
• Excellent communication skills including the ability to speak, write and read English
• Ability to operate computer, necessary software programs ( word, email, excel), scanners, copiers, and fax machines
• Ability to be professional at all times with other Team Members, residents, family members, and visitors
• Must be able to move intermittently throughout day and throughout community
• Must be able to push a resident safely in their wheelchairs

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit - to be the senior living provider of choice in each market we serve.

Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.