Head of Client Support Services

Services Manager
Job Number: 2600013S
Primary Location: United States-South Carolina-Goose Creek
Organization: Charleston
Pay Range: $40,056 - $68,856 Annually
Job Summary: Responsible for the management of assigned services departments and concessionaire operations of an Exchange and its branches including management control of assigned personnel.
Duties and Responsibilities:

Analyzes financial statements management audit reports and other pertinent financial data to evaluate the degree of operational efficiency in terms of operating costs and utilization of Human Resources.
Formulates operating budgets for assigned activities to include direct and indirect costs sales and profits.
Conducts budget reviews and makes recommendations for change.
Develops policies procedures and performance standards to be applied in administering the service functions.
Makes recommendations on procedures and submits to designated supervisor.
Develops and maintains procurement sources items and price lines for merchandise supplies and services to ensure patrons will be able to purchase services and products at the lowest practicable cost.
Monitors procurement of merchandise for assigned service departments both warehouse and non-warehouse controlled.
Reviews and signs purchase orders ensuring a full range of patron services that will maximize profit potential.
Establishes and promotes service departments merchandise plans and stock assortments including proper display of merchandise and pricing in coordination with Visual Merchandising Department.
Responsible for the preparation and submission of applicable service department operational and production reports.
Coordinates the preparation and submission of reports and the maintenance of operating records files.
Estimates sales growth for departments based on annual financial planning program goals established by NEXCOM.
Develops short and long range facility improvement and equipment replacement projects with the Facilities Maintenance Department.
Maintains quality control of services rendered and products sold.
Provides guidance and support to branch service locations.
Visits branch Exchanges and locations to resolve problems in areas of responsibility and based on recurring problems and or those which may be common to several Exchanges recommends revisions to governing policies and procedures.
Responsible for ensuring proper cash control and maintenance of cash receipts.
Directly responsible for the performance and operational effectiveness of the Exchange and or assigned departments as well as compliance with all operating procedures.
Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink shoplifting refund fraud paperwork error associate theft receiving and Open Purchase Order OPO errors.
Ensures that all directives policies and regulations relative to the management of cost control and loss prevention are adhered to.
Actively works to create an environment intolerant of internal and external theft paperwork error and inventory shrink.
Works under the direction of the NEO GM or Operations Manager.
Performs other related duties as assigned
A total of 4 years experience consisting of the following:

General Experience: 3 years experience gained in administrative merchandising technical or other responsible work which enabled the applicant to gain a background in merchandising and store operational practices skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
Or Substitution of Education for Experience: 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor’s degree for 3 years of general experience.
Specialized Experience: 1 year of experience which provided a background in Services or Retail practices procedures and merchandising such as sales promotion display of merchandise and services developing and improving operational plans and controls maintenance of inventory levels and stock controls customer service maintenance of equipment exempt or non-exempt supervisory experience and maintaining effective sanitation security and safety regulations or similar work which demonstrated the knowledge and abilities to manage a service area.
Job: Store Management
Schedule: Full-Time (35 + hours)
Unposting Date: Jul 1, 2026, 3:59:00 AM