Head of Operations Management (m/w/d)

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Diversity & Inclusion We thrive on different perspectives. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Director of Operations:

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a state Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region.

Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. Travel required

Ability to create/implement policies for respective state.

Overseeing the management of schedules and cancellations.

Oversee maintenance of CRM system.

Monitoring client’s insurance plans and Eligibility.

Collaborating with Talent Acquisition team to ensure talented hires.

Posting/sharing jobs on Job posting platforms and social media

Marketing initiatives to spread brand awareness for patients and candidates.

Strategic planning to grow state.

Collaboration with other members of the management team to build and enhance internal strategies.

A track record of leading and managing a successful team for at least 2 years.

A history of innovation and performance improvement

An exceptional understanding of leadership and management that has been shaped by practical experience.

Experience autonomously building something successful from start to finish.

Bachelor’s degree or higher strongly preferred.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.

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