Head of Programme Management

Matter Surfaces is an industry-leading commercial flooring company headquartered in southeastern Massachusetts, with distribution centers throughout the U.a showroom in New York City, and a nationwide sales network. We take pride in building strong partnerships with our clients, vendors, and one another - and we believe our success is tied to the success of those around us. As part of the Gerflor Flooring Group, a global leader in designing, manufacturing, and distributing innovative, environmentally responsible commercial flooring solutions, we have access to world-class products, resources, and expertise from around the world.

We pride ourselves on building partnerships with our clients, vendors and each other and believe that we succeed when those around us do. Our people are our greatest asset and the core of our success.

POSITION OVERVIEW The Selected Services Program Coordinator will coordinate and work alongside administrator support on projects to ensure that goals or objectives are accomplished within the customers schedule and budget, communicating changes internally and externally, project scope analysis, planning, the coordination/execution of all applicable services, and program reporting. This position requires strong knowledge base of all aspects of program coordinating, commercial flooring projects/programs, customer service, including account oversight, order preparation, and installation services.

Customer & Internal Reporting Assist clients with product questions and documentation per program focus

Resolve issues associated with orders, delivery, installation, coordination, etc.

Provide professional customer service and communications.

Understanding of freight terms and delivery timing.

Work with Program Administrator to prepare work orders & subcontractor invoices.

Work with installer regarding scope of work details and installation scheduling.

Coordinate with customer to establish an installation schedule and ensure that installations are completed by committed dates, times and that customers is satisfied with the project outcome.

Complete all upfront and closeout installation paperwork.

Work with the Accounting Department to ensure that installers are compensated and the customers are billed for the service completed.

Provide timely communications throughout project to client and project team.

Project Management/Reporting Utilizing NetSuite System as well Excel, track projections for material needs, installation dates, material specifications, and contact details.

New Account Application processing.

Coordinate Project Kick Off Meetings & Project Calls.

Review & Submit Invoice for both Customers and Installer along with processing AIA & Pay App Documents.

Be on call after work hours (evenings and weekends), as needed, for support of on-site installers.

Occasional travel to job sites both overnight and same day (10-20%).

Flexible/adapts easily to changing priorities; able to prioritize own work independently and make schedule changes to meet the needs of the customer.

Ability to oversee site installation, including performance of work, installation administration and timeliness of task completion.

1-3 years’ experience in the Commercial Flooring and/or construction industry preferred.

Advance knowledge of MS Office (Word, Excel, and Outlook).

Able to effectively communicate and work well with all levels of management and staff in a professional manner.

EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent.

1-3 years Program Coordinator experience or equivalent experience.

Co-workers, management, customers, vendors).

Regular use of a telephone and e-mail for company communication.

Constantly operates a computer and other office machinery

Good manual dexterity for the use of office equipment and tools.