Head of Retail Department

We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Meat Department Manager**Department:** Meat**FLSA**: Exempt**General Function**:Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Operations, Perishables, Health Wellness HomePositions that Report to you: Meat Department Employees**Primary Duties and Responsibilities:*** Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.* Determines department goals with store director.* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.* Handles and satisfies customer issues.* Understands and troubleshoots equipment and ensures maintenance is performed.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must have the ability to do logical or scientific thinking to solve problems with several abstract and concrete variables.* Education and Experience:**High School or equivalent, Computer meat program, Hy-Vee food safety training, Dale Carnegie is encouraged. Over one year of related work experience preferred.**Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.* Must be able to perform the following physical activities: Working Conditions**:This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. Equipment Used to Perform Job:**Power ban saw, Grinder, Tenderizer, Slicer, Bone duster (where applicable), Knives, Tumblers, Automatic patty machine (where applicable), Automatic stuffer, Wrapping system, Rotisserie, Pallet jack, box cutter, Computer, and C.A.R.Financial Responsibility:**Responsible for company assets including equipment and merchandise.**Contacts:**Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.**Confidentiality:**Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.