Head of Services - Support and Managed

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Evoqua Water Technologies "Transforming Water. The Service Manager for high-purity water treatment, deionized water, reverse osmosis, and filtration systems is responsible for providing tactical and strategic leadership to field service professionals across a large site and/or multiple locations. This role oversees talent acquisition, retention, employee engagement, performance management, and professional development to ensure operational excellence and high-quality service delivery.This role is responsible for establishing departmental budgets, managing operating expenses, and leading workforce planning initiatives. The position also addresses and resolves employee relations matters while translating customer requirements into actionable workforce plans and operational objectives.The role provides onsite visibility into key performance indicators (KPIs) and operational metrics, while delivering data-driven insights and recommendations to management. Demonstrating second-level leadership capabilities, the position effectively applies technical and operational expertise and leverages regional resources in partnership with key stakeholders to drive successful customer and business outcomes.Additionally, this role ensures product, system, and water quality standards are consistently maintained and is responsible for monitoring and managing appropriate inventory levels across complex and/or multiple sites. Create and maintain safe working environment and culture within the organizationDefines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skillsDemonstrates high impact culture through innovation, accountability and empowermentIs agile in responding quickly to customer issuesOperational and strategic managementAutonomy to make decisions that impact divisional and cross-functional / commercial span of controlEnsures cost/revenue support the financial goals of the P&LProvides proactive direction to commercial teams to ensure service center objectives are achievedMay provide direct supervisor to sales and other commercial colleaguesDemonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovationTravel Requirements:Some travel required20%-80% travel depending on division & location (overnight stays, away from home)Driving Requirements:Driver Application for EmploymentMotor Vehicle Report (MVR)Forms:Driver Disclosure and ReleaseEmployee Applicant Drug and Alcohol Statement o FMCSA Certificate of AwarenessDriver Certificate of ViolationsQUALIFICATIONS:Bachelor’s degree preferred; Ability to obtain all required customer clearances (TWIC, DISA, etc.)Industrial or commercial process water experience requiredClean driving record5 to 7 years of technical work experience or 3 years of industry specific experienceCombined with 3 years of leadership/management experienceSkill Requirements:Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutionsPeople managementAbility to communicate up/down/acrossAbility to lead and motivate teamsDemonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customersAbility to defuse situations at a customer or internal issue.Salary: The estimated salary range for this position is $100,000 to $125,000 plus an annual bonus and company assigned vehicle. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Xylem does not provide visa sponsorship for this position#LI-SP2Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #