Head of Operations & Business Management

Are you looking for a fascinating and unique job opportunity? Do you want to help make a difference in helping to serve our community?

Check out this great full-time position in the Administration Department at Arapahoe County Water and Wastewater Authority.

Arapahoe County Water and Wastewater Authority (ACWWA, pronounced Aqua) provides the drinking water and wastewater services to the people living and working within its service area. The service area is comprised of about 3,500 residences and businesses located primarily in Arapahoe and northern Douglas Counties.

ACWWA offers excellent benefits that include a pension plan with 5% match, Health, Vision and Dental coverage, Life insurance, Vacation and Sick Leave.

Why Work for ACWWA?

ACWWA is a dynamic and positive place to work with passionate employees. ACWWA provides excellent benefits including a

100% employer paid health insurance, dental, vision,

HRA contributions,

11 paid holidays,

3% employer contributions to employee retirement plus up to 5% matching retirement contribution program,

wellness reimbursement,

volunteer time off,

vacation,

sick time,

short term disability and many more.

More information about ACWWA can be found at

Requirements

About the Position

The Business Operations Manager oversees utility billing, customer service, contract administration, and administrative operations while leading a team of customer service, billing, and administrative professionals.

The ideal candidate will be an attentive listener, engaging effectively with their team, colleagues, and customers alike. The Business Operations Manager should be comfortable managing a diverse range of responsibilities while demonstrating strong time management and leadership skills. A keen eye for detail, a passion for problem-solving, and a commitment to advancing ACWWA's Mission and Vision are essential.

Key responsibilities include:

Managing the utility billing and accounts receivable processes.

Preparing operational and financial metrics, reports and data summary for leadership and the Board of Directors.

Serving as the subject matter expert for ACWWA's Customer Information System (CUZI)

Managing customer communications and public notifications

Overseeing contract administration and office operations

Supervising, coaching, and developing staff

What We're Looking For

We're looking for a collaborative leader with strong analytical, organizational, and customer service skills. Experience in utility billing, business operations, financial reporting, and employee supervision is highly desirable. Public utility experience is a plus.

Minimum Qualifications

Bachelor's degree in Business Administration or a related field. Master’s degree preferred.

Five (5) years of relevant professional experience

Supervisory experience preferred

If you're passionate about leadership, customer service, and continuous improvement, we'd love to hear from you.

Hiring Range: $90,000-$120,000

The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position. In addition, ACWWA considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate’s work experience, education/training and key skills.

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