Customer Success Support Head of Services

Since 1904, Koenig Equipment has been a proud, family-owned business setting the standard for excellence in the Agriculture, Lawn & Garden, and Construction industries. Guided by our core values of Customer Service, Courage, Learning, Ownership, and Trust, we are committed to being the preferred partner for our customers, employees, and manufacturers alike.
For over four generations, our reputation for superior customer support has fueled steady growth, reinvestment in our facilities and team, and the creation of rewarding career opportunities.
We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN dealership location.
Key Duties and Responsibilities:

Fully adopt and leverage the Koenig Operating System, John Deere Dealer Path, CDK IntelliDealer, and related tools to deliver maximum value to our manufacturers and customers.
Execute standardized processes to meet and exceed budget targets for revenue growth and expense management.
Own overall customer satisfaction by ensuring exceptional quality, on-time delivery, effective knowledge transfer, and ongoing support.
Lead the creation and execution of innovative service programs, campaigns, clinics, and events that delight customers, impress manufacturers, and stand out to competitors.
Proactively champion service department growth through upselling and identifying new opportunities.
Oversee the full "work order to invoice" process for efficient and accurate execution.
Conduct twice-daily walk-arounds to monitor progress, maintain schedules and quotes, and develop recovery plans as needed (including customer review and approval where required).
Foster open, proactive communication with customers, either directly or via the Service Writer.
Serve as the passionate voice of the team-lead with energy and enthusiasm, empower high-performers, and hold others accountable when necessary.
Cultivate a culture of continuous improvement, celebrating waste elimination to enhance customer value.
Review Koenig depth charts to ensure adequate expertise across our product lines in the Area of Responsibility (AOR); recruit new talent as needed, following HR guidelines.
Support technician learning paths to align with desired product coverage and expertise.
Drive employee development through quarterly performance reviews for technicians-analyze key indicators, identify gaps, create recovery plans, and collaborate on achieving shared goals.
Perform additional duties as assigned.
Qualifications:

• 3-5 years of relevant experience in a dealership environment, preferably in heavy equipment or agricultural service management.
• Proven ability to lead teams in executing standard work through empowerment balanced with strong accountability.
• Excellent management and interpersonal skills with strong, effective communication abilities.
• Basic knowledge of John Deere (or similar) product lines and mechanical systems.
• Proficiency in dealership computer systems (e.g., CDK IntelliDealer), vendor resources, and Microsoft Office suite.
• Strong commitment to upholding high standards and resolving issues promptly and professionally.
• Solid understanding of financial reporting principles as they apply to service operations.
• Physical ability to lift up to 50 lbs.

If you're a motivated leader passionate about equipment, customer success, and team development, we want to hear from you!
Koenig Equipment, Inc. is an equal opportunity employer. It is the policy of Koenig Equipment to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Koenig Equipment will conform to the spirit as well as the letter of all applicable laws and regulations.