Head of the Customer Service Department

Our Service Manager at Cleveland Freightliner is responsible for overseeing and managing the service department to ensure efficient and effective service delivery to clients. This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards.This is a salary plus bonus role.Key Responsibilities:Lead and manage the service team to deliver exceptional service to clients, ensuring all service requests are handled promptly and effectively.Develop and implement service policies and procedures to enhance operational efficiency and service quality.Monitor service operations and performance metrics to identify areas for improvement and implement necessary changes.Collaborate with other departments to ensure seamless service delivery and address any service-related issues.Handle escalated customer complaints and issues, providing solutions and ensuring customer satisfaction.Conduct regular training sessions for service staff to enhance their skills and knowledge.Prepare and manage the service department budget, ensuring cost-effective operations while maintaining high service standards.Maintain up-to-date knowledge of industry trends and advancements to continuously improve service offerings.Ensure compliance with all relevant regulations and standards in service delivery.Foster a positive and collaborative work environment to motivate and engage the service team.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceSupplemental voluntary insurances available.Life Insurance is fully funded by the employerEmployee assistance programEmployee discountPaid time offBirthday day offRecognition for longevityParental leaveReferral programHealth Club/Recreation Center membership reimbursementsEmployee Team Member Programs and more!Required Education:Bachelor's degree in Business Administration, Management, or a related field.Required Experience:Minimum of 5 years of experience in a service management role or similar position.Proven track record of successfully managing teams and improving service delivery.Experience in developing and implementing service strategies and processes.Familiarity with industry standards and best practices in service management.Required Skills and Abilities:Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to analyze service metrics and implement improvements.Proficiency in using service management software and tools.Strong problem-solving and decision-making abilities.Ability to work under pressure and manage multiple priorities.Customer-focused mindset with a commitment to delivering high-quality service.Work Location: In person

#J-18808-Ljbffr Cleveland Freightliner Inc