Automotive Parts Associate / Parts Counter Sales Position

The Ed Napleton Automotive Group is looking for our next Automotive Parts Counter Associate. Located at Auto Park of Urbana, the Automotive Parts Counter Associate is a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

Medical, Dental, Vision Insurance, and 401K

Greet customers, determine their needs, and provide excellent customer service and satisfaction

Handle all parts telephone inquiries regarding parts purchase

Parts distribution to service technicians

Accept warranty parts and cores for return

Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory

Process all pertinent documents and associated parts

Actively identify related parts needed on repair jobs

Advise customer or Service Consultant of all parts stocking status

Ensure Parts Department security for all parts and paperwork

Write purchase orders for parts and sublet work required from outside suppliers and get management approval

Use the computer system consistently and accurately to post sales and track lost sales

Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales

Maintain parts in correct locations and bins

Help with taking out garbage and boxes

Keep up to date on all training and certification

Responsible for pulling and stocking parts inventory

Be responsible for receiving money and cashing out customers

Establish good communications between associates in parts and other departments

A minimum of 1 year of experience in automotive parts

Automotive knowledge

Excellent Customer Service Skills

Willingness to undergo a background check and drug screen in accordance with local law/regulations.

18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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