SHOWROOM SALES AMBASSADOR

Sales Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. For our Sales Ambassadors, it's not just about selling soap - it's about making a positive impact on the world, one bar at a time!

Sales and Customer Experience

Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.

Customer Experience: Consistently deliver a world‑class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open‑ended questions. Seek opportunities to make customers' day and leave the world Lusher than we found it.

Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Stay up‑to‑date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.

Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.

Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB). Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up‑to‑date with company news and updates.

Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.

Stock and Inventory: Utilize Visual Merchandising guidelines to make real‑time adjustments to product displays based on sales to improve the customer experience.

Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Excellent customer service skills

Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

NOTE: Candidates under the age of 18 who are selected will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment and labour regulations.

Experience with consultation‑based customer service models

Strong problem‑solving skills to address issues that arise in day‑to‑day operations

Experience working in skincare or cosmetics

Experience in cross‑cultural collaboration and DEIB or social justice training

Fluency in Spanish, French, or other languages

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

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