RDA/DENTAL ASSISTANCE

Job Description Summary:

~Under the supervision of the Manager and the Program Coordinator, the Dental Assistant II will provide operational, administrative, and patient support services for the Mobile Dental Program. This role supports access to care for pediatric and special needs populations by coordinating patient scheduling, registration, follow-up, and mobile dental program operations.

Where You will Work:

Advocate Medical Group (AMG) is part of
Advocate Health
, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

What You'll Do:

Schedule
: Mon 830a- 6p, Tues 830a-5p, Wed 830a-6p, Thurs 830a-4p, Fri 830a-4p

• Assist in the coordination and delivery of care within a mobile dental unit in community settings.
• Prepare and maintain mobile operatories and equipment.
• Support patient registration, intake, and check-in processes at community sites.
• Coordinate patient flow and assist with documentation and record management.
• Schedule appointments and manage mobile clinic schedules.
• Communicate with patients, families, schools, and community partners regarding appointments and program services.
• Conduct follow-up communications and recall outreach.
• Assist with obtaining and maintaining required patient forms and documentation.
• Support care coordination for pediatric and special needs patients.
• Participate in community outreach events and mobile program activities as assigned.

• Schedule patient appointments and manage provider schedules.
• Check patients in and out of appointments.
• Verify patient demographic and insurance information as applicable.
• Coordinate referrals and follow-up appointments.
• Contact patients regarding treatment plans, missed appointments, and recall visits.
• Maintain accurate patient records and documentation within the electronic health record.
• Assist with inventory management and supply ordering.
• Ensure treatment rooms, equipment, and supplies are organized and ready for patient care.
• Clean, disinfect, and sterilize instruments and equipment in accordance with infection control standards.
• Maintain stocked, organized, and functional treatment areas.
• Perform basic laboratory procedures as assigned.
• Support quality improvement and patient satisfaction initiatives.
• Place an emphasis on patient safety, compliance, and high-quality patient service.

• Provide compassionate, patient-centered service.
• Communicate effectively with patients, families, community partners, and team members.
• Maintain a professional and respectful environment.
• Demonstrate strong organizational and time-management skills.
• Attend required trainings and team meetings.
• Comply with all regulatory, safety, infection control, and organizational requirements.

As a hospital-based dental service, our team of dentists, oral surgeons, residents, clinical staff and support are exceptionally well trained and equipped to meet the needs of patients with medical complexity, special needs, or who may require sedation or anesthesia for dental treatment.

We're Looking For:

• High school diploma or equivalent.
• 1-2 years dental assistant.
• Good communication skills. Good customer service skills.
• Current CPR certification. (will provide upon hire)
• Bilingual (Spanish/English) highly preferred.

• Current CPR certification. (will provide upon hire)
• Completion of Coronal Polishing/Application of Pit & Fissure Sealant Course Approved by the Illinois State Dental Society.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.