Overnight Care Advocate

The Patient Care Advocate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the company's culture and brand image. All team members must be available to work a flexible schedule to include nights, holidays and weekends.
Beyond a supportive, collaborative, people-first environment, Justice offers full-time team members receive a robust benefits package that may include medical and dental coverage, company-paid life insurance, short-term disability, an exceptional Employee Assistance Program (EAP), generous Paid Time Off (PTO), and paid holidays.

Ensures the consistent delivery of an exceptional customer experience

• Assists customers in product selection based on defined treatment plans and product availability
• Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative products
• Educates customers on product attributes and usage
• Ensures customers are accurately logged into the patient tracking system
• Performs sales transactions in compliance with all regulations governing the sale of cannabis products
• Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations
• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service
• Performs administrative tasks (customer profile completion, sales tracking, etc.) Answers phones, responds to voicemail, and takes phone orders
• Establishes on-going relationships with dispensary customers
• Completes customer profiles to assist in future sales and service opportunities
• Maintains knowledge of new and existing products via vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultants

Actively models Justice Cannabis Co. 'Actively participates in team building and cultural development activities

• Computers and Technology
• Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ Freeway, Veriscan, Microsoft office, and Metrc, etc.)
• Experience working with Outlook email and Microsoft Office suite

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be capable of lifting 25 pounds to stock product boxes. Two or more years of experience working in a retail or hospitality environment with cash handling responsibility

• Demonstrated passion for delivering an exceptional customer experience
• Justice Cannabis is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.