Weekend Client Services Rep

Member Services Representative

The Member Services Representative is responsible for building positive relationships among members, participants, volunteers, and staff, with the intent to increase membership. The Representative creates a positive image of the YMCA by providing excellent customer service, actively responding to inquiries, questions and needs, efficiently handling calls, and providing accurate information. The Member Services Representative conducts member interviews with the intention of connecting members to membership and programs based on individual interests and goals. Must be available a minimum of 3 shifts per week, including availability on at least 1 weekend day

Promote membership and programs and serve as an advocate for the YMCA

Monitor access to facility by ensuring members and participants check-in upon arrival to the facility

Answer all incoming phone calls in a courteous and timely manner; Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals

Conduct member retention and communication efforts regarding debt collection and membership renewals

Accurately process branch insufficient payment collection transactions

Accurately process transactions and handle cash transactions in accordance with cash handling, association, and branch policies and procedures

Build positive member relationships and cultivate member Y stories with the intention of increasing participation in our Y's Support Campaign

Maintain working knowledge of scholarship programs, while actively encouraging and assisting members in the successful completion of the application process

Responsible for processing membership and program scholarship applications

Enter data accurately and in accordance with association data entry procedures

Responsible for completing end of shift procedures, balance and account for all transactions

Follow YMCA policies and procedures. Inform appropriate staff of any policy or safety concerns

Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftly in an emergency and follow the branch emergency plan

6+ months of sales and relationship-building experience preferred

• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
• Experience with basic Windows based applications
• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
• Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

YMCA of San Diego County