Client Service Support Rep (Temp)

What would a typical day look like as a Client Services Representative at Digicomm International?
The Client Services Representative serves as a primary point of contact for our business customers, building strong relationships and delivering exceptional service throughout every interaction. In this role, you will manage the full order lifecycle, proactively engage with customers to understand their evolving needs, and collaborate across teams to ensure timely, accurate solutions. By staying informed about customers' upcoming projects and priorities, you will identify opportunities to recommend relevant products and services that support their business goals while contributing to customer satisfaction, retention, and long-term account growth.

Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as their product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country as well as many international operators in Mexico, Latin America, and Asia.

Build and maintain strong, long-term relationships with assigned customer accounts, serving as a trusted and responsive point of contact

Engage with customers to understand their needs and recommend relevant Digicomm products and services using a consultative, solutions-based approach

Perform account reviews and follow up on strategic quotes that have yet to be turned into an order

Manage customer inquiries across the order lifecycle, including order entry, status updates, expediting, delivery coordination, and order management

Partner with internal teams - including sales, supply chain, and operations - to resolve issues, execute request for prices (RFPs), and deliver effective solutions.

Develop a strong understanding of our product portfolio to support customer needs

Maintain accurate customer records and activity documentation within the CRM system to ensure data integrity and continuity

Contribute to process improvement initiatives, bringing a solutions-oriented mindset to daily operations

3 to 5 years of B2B customer service experience, ideally within a distribution or supply chain environment.

Associate’s or Bachelor’s degree preferred; Excellent written and verbal communication skills, with a customer-first mindset.

Proficiency in Microsoft Office Suite, with advanced Excel skills an advantage.

Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce, or similar) preferred.

Digicomm International is committed to the full inclusion of all qualified individuals. As part of this commitment, we ensure that candidates and employees with disabilities are provided reasonable accommodations.

This position offers a competitive compensation package including a base salary range of $55,000 - $70,000 per year and the opportunity to earn a quarterly bonus based on personal and team performance. Employee medical coverage premiums paid in full by Digicomm

Dental and vision plans

Company-paid Life and AD&D insurance

Company-paid Short and Long-term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

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