Head of Operations & Business Management

ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed) Warranty and Finance contract closings

Responsible for evaluating initial sales agreements against final finance documents

Uses discretion to create final sales agreements to coincide with the finance documents

During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents

Project Coordination with contractors, project costing

Responsible for gathering bids through project completion.

Has discretion to identify best vendor for each individual project

Has discretion to switch vendors if not satisfied with work quality or progress

Has authority to alter scheduling of vendor work based on changes in customer or company priorities

Routinely search for recommended new vendors or for the elimination of poor quality vendors

Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements

Customer Service Scheduling

Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion

Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation

Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution

Data base management

On their own judgement allowed to use company applications to update information missing from deals as seen fit

MINIMUM QUALIFICIATIONS High School Diploma

Willing to Travel up to 50% locally and during normal business hours

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