Insurance Agency Professional

HOMELINK, a business unit of VGM Group, has a near-future need for an insurance specialist role - these positions will be communicating with insurance companies to ensure HOMELINK is paid for our services/claims. Most communication is handled via email and fax with some phone work.
This will be a project based role with the need still to be determined but most likely through the end of the year. We really need individuals who are willing and able to work in an office setting and effectively work on a computer daily (at a desk and on a computer for 8 hours a day). Strong customer service skills and a keen attention to detail are important to have. This role will be a collections type role - will communicate with insurance companies to collect payment and file claims. Most communication will be with claims adjusters from insurance companies. office experience and the ability to translate the experience to the role

• ability to provide specifics around the training that best fits them and why
• Accounts receivable/medical billing/collections experience of any kind

Follow-up with insurance company to obtain payment from services rendered
Denial resolution may include requesting additional documentation from payer via phone/email/fax, resubmission, filling a corrected claim, using payer portals for claim research and claim processing functions, claim adjustment if there is no opportunity for resolution/payment
Prepare and submit documentation to increase likelihood of claims payment
Answer questions from providers, patients, and insurance companies
Knowledge of contract specific billing and paying procedures
Identifies and resolves collection issues
Print, organize, and mail hard copy claims
Claim follow up in accordance with department protocols
Continued efficiency in various software platforms such as Viper and Microsoft applications (Teams, Outlook, Word, Excel, etc.)
High School diploma/GED
Strong customer service skills - phone and email (office experience required)
Must have Microsoft Office Suite experience (Outlook, Excel, SharePoint) in an office setting
Accounts Receivable experience
Basic medical coding/billing experience
Knowledge of healthcare industry billing/coding terminology
Bookkeeping, analytical and problem solving skills
Job Type & Location This is a Contract position based out of Waterloo, IA.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
available for this temporary role may include the following:
Medical, dental & vision
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Employee Assistance Program
Application Deadline This position is anticipated to close on Oct 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.