Head of Business Operations - Remote

Job Location Remote or Hybrid in Southlake/Dallas, TX

Description Remote or Hybrid in Southlake/Dallas, TX

Variable Compensation - Eligible for a performance bonus of up to 15%, based on business and individual performance milestones.

Are you EPIC? At HFD, Our Mission Is To Make Healthcare More Affordable By Giving Everyone a Better Way To Pay. Join Our Team as an EPIC Director of Revenue Operations The engine is already built. HubSpot is live and load-bearing. This one is about making the parts compound.

This role carries full accountability for marketing and sales performance. Marketing will not report to you. Sales will not report to you. How much ongoing engagement it takes to turn a signed practice into a revenue generating account.

Manager of Pricing, Team Lead of Revenue Operations, and Senior Marketing Operations Analyst report to you today, with the due diligence team joining in a second phase.

Dials to connections, connections to meetings, meetings to enrollments, and engagement to a revenue generating account. Define each ratio, keep it current, and make it the shared language between marketing and sales. Carry full accountability for marketing and sales performance across SMB, Mid Market, and Enterprise: pipeline coverage, stage conversion, velocity, and forecast accuracy. Write and enforce the rules of engagement between SMB, Mid Market, and our field team. Who owns an account, when it moves, and what a clean handoff looks like are open questions waiting for someone to answer them. Co‑own territory design with the Head of Customer Success, who leads our sales organization. You bring the modeling, the routing logic, and the rep‑level impact analysis. They bring the field reality. We are pulling our SLA from 5 to 6 business days down to 2, and finishing that is yours.

It sits inside the conversion funnel, so how fast it moves and how well it holds up directly determine how many accounts we bring live.

Partner with our Senior CRM Administrator on HubSpot architecture while staying hands‑on enough to build, audit, and repair workflows, properties, lifecycle logic, and integrations yourself. Write your own SQL against SQL Server when HubSpot reporting runs out of room, and get more from the stack we already have: Clay for enrichment and list building, Appcues for in‑product engagement, HubSpot as the source of truth.

Requirements 7+ years in revenue, sales, or marketing operations, including 2+ years leading people, at a company running more than one go‑to‑market motion.

Strong SQL is strongly preferred: you write your own queries against a transactional database and you catch a wrong number before anyone else does.

A HubSpot administrator by capability. Lifecycle stages, custom objects and properties, workflow architecture, routing, permissions, and the practical limits of native reporting. We have a Senior CRM Administrator. Fluent in funnel math. You have done this as a co‑owner alongside a sales leader, not as the person handing down a map.