Head of Hospitality & Food Services

Full time
We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title: Food Service Manager
We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Food Service Manager leads the full food service operation across the store, overseeing quality, staffing, menus, and profitability across the Market Grille, Mia Italian, Hy-Chi, and related departments. In this role, you'll partner with chefs and department managers to deliver innovative, high-quality food at a competitive price while building a team culture centered on hospitality and excellence.
If you are an experienced food service leader with a passion for great food, strong business instincts, and the ability to inspire a team, we'd love to have you on our team.
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Oversee food quality and presentation across all food service departments including Market Grille, Mia Italian, Hy-Chi, and Kitchen departments
Oversee inventory across all food service departments and work with chefs for efficient provisioning and purchasing of supplies
Estimate food and beverage costs, supervise portion control, and minimize waste through quantity management
Perform frequent checks to ensure consistent, high-quality food preparation and service
Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability
Review daily production lists, assign tasks to department employees, and scan the kitchen area for cleanliness, repairs, and safety needs
Ensure food display cases are rotated and replenished and that adequate staff are on hand to meet customer needs
Direct hiring, training, and scheduling of food service personnel
Analyze weekly and monthly sales trends, compare to actuals, prepare ad projections, and write ads
Work with management to plan marketing, advertising, and special restaurant functions
Monitor staff and customers to ensure health, safety, and liquor regulation compliance
Investigate and resolve complaints concerning food quality and service
Arrange for maintenance and repair of equipment and other services
Follow all food safety guidelines and ensure department employees remain in compliance
Assume supervisory duties of food service employees in the absence of a Department Manager or Assistant Department Manager
Adhere to all Hy-Vee policies and individual store guidelines
Demonstrate excellent hospitality skills and a genuine passion for delivering outstanding customer and guest experiences
Use math skills including fractions, decimals, and percentages for cost analysis, pricing, and scheduling
File, post, and organize materials; Communicate clearly and professionally with customers, team members, vendors, and store leadership
Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Market Grille Department Manager; Mia Italian Department Manager; Hy-Chi Department Manager; Service Managers; Market Grille Service Staff; Night Food Service Employees
High school diploma or equivalent experience required; sanitation and food safety coursework encouraged
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
This is a fast-paced role in a store kitchen and restaurant environment where you will be leading a team throughout your shift. You will frequently work in cool conditions with exposure to dampness, equipment noise and vibrations, possible equipment movement hazards from slicers and choppers, and daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.