Head of Marketing & Sales Operations

Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionDevelops and leads the marketing strategy for a specified area to deliver customer-centric, multi-channel marketing programs to maximize customer growth, retention and engagement. Identifies and communicates key performance indicators to ensure marketing strategies are yielding positive return on investment as well as to modify and optimize strategies as necessary. Activates vendor relationships for the benefit of the Company and our brand. Collaborates with internal partners to ensure that all marketing programs are in accordance with all laws, regulations and bank policies. *Additional Job Info*The Marketing Operations Manager serves as a primary administrator and power user for marketing technology platforms, including email marketing and marketing automation tools, sales enablement platforms, CRM, and related integrations. This role is responsible for configuring, managing, and optimizing workflows, templates, user access, and data structures to ensure reliable execution and a consistent user experience. The position oversees sales enablement platforms to keep content organized, current, and easily accessible, supporting content tagging, versioning, and usage tracking to drive adoption and effectiveness. The role also tracks and reports on marketing program performance across channels, analyzing engagement metrics to identify trends, optimization opportunities, and actionable insights that improve outcomes. In close partnership with the marketing automation manager and cross-functional sales, marketing, and enablement teams, the Marketing Operations Manager strengthens alignment and feedback loops to continuously enhance marketing performance.The ideal candidate is a systems-oriented marketer who thrives in platforms like Seismic and Salesforce, enjoys building and optimizing workflows, and can partner cross-functionally in a complex, regulated environment.Basic Qualifications- Bachelor's degree, or equivalent work experience- Six or more years of related experience in marketing and marketing strategy with proven ability to deliver resultsPreferred Skills/Experience- Thorough knowledge of assigned geographical area, competitive market, banking operations, and U.Bancorp's products and services- Strong organizational, interpersonal and team building skills- Effective verbal, written and presentation skills- Agility in thinking and delivery, along with proven ability to take direction in support of company goals- Strong decision-making and problem-solving skills- Ability to delegate and successfully manage multiple projects and assignments that are completed on time and on budget- Proficient computer navigation skills using a variety of software packages- Experience working with Seismic (strongly preferred)- Experience working with Salesforce / Salesforce Marketing Cloud)- MBA or equivalent markers of high achievement are a plus- Experience working with brokerage (strongly preferred) Location ExpectationsThis role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.Citizenship and Immigration Services. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Full time