Field Service Engineering

Responsible for providing high-quality technical support and service to our medical imaging customers. This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment (i.e. You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.
Service medical imaging equipment focused within the United States.
Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications
Ensure the system operates effectively to meet customer needs and expectations.
Move the company forward in engineering competency.
Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
Continual expansion of knowledge base in the repair and installation of equipment.
Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement
Document newly developed processes and provide training to end users.
Perform additional duties as assigned to support team and organizational goals.

Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
Ability to work on concurrent projects and ensure timelines are met.
Capable of building positive working relationships with team members, customers and vendors.
Ability to be flexible and resolve situations with confidence and mature leadership.
Hold self to a high standard while ensuring projects are completed on time.
Experience in delivering and demanding a high level of customer service.
Exceptional communication skills, including active listening, clear verbal expression, and effective writing.
Proficient in Excel, Word, Outlook, keyboarding, and internet research.
Computer diagnostic software and hardware
Database entry and management
Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles
Bachelor’s degree in engineering or equivalent
Experience: 3-7 years’ experience in medical imaging engineering or equivalent; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes involves pushing and/or pulling over 25 lbs. Physical activity that sometimes involves lifting over 25 lbs. Physical activity that requires keyboarding, sitting, phone work and filing.
Travel Requirements:
This position will involve up to 50 percent travel; flexibility to travel when needed is required.
Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
Physical activity that often requires exposure to machinery.
Physical activity that sometimes requires exposure to hazardous materials (MSDS available).