Remote Life Insurance Sales Professional

Quick Summary Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Join a team that puts customers first every single day.

Who we are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.

Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

Forbes' America's Best Startup Employers (2021-2024)

5000 Fastest-Growing Private Companies

Forbes’ Fintech 50 (2025-2026)

Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.The opportunity We’re looking for a Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates.

You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

Your responsibilities Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions

Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency

Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes

Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance

Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently

Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness

Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

What you’ll bring Active Property & Casualty (P&C) or Personal Lines insurance license (required)

6+ months customer service experience in P&C (specifically, home insurance)

Experience working in a high-volume call center or customer support environment handling inbound calls

Hands-on experience servicing homeowners insurance policies

Ability to clearly explain policy coverage, billing, and underwriting requirements to customers

Google Workspace and similar platforms)

Demonstrated ability to work in a fast-paced, evolving environment with limited structure

Bonus

Bilingual (Spanish-speaking) proficiency

Availability to work our following shifts, Monday - Friday ( will be placed based upon need ) :

Note: Rotating Saturday shift required every 4–6 weeks.

There is a mandatory, paid 10 week training period.

We are currently hiring for an April new hire class.

In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 class!

Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. 1000 retention bonus (payable at 6 months)

Paid Training: 10 weeks of paid training

Bonuses and incentives designed to drive your success

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level

Multiple medical plan options, plus dental and vision coverage

Company-funded HSA contributions (based on medical plan selection)

Company-paid life insurance and short-term disability

Employee referral bonuses

A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance

Access to mental health support and confidential counseling resources

11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually

Career mobility and internal growth opportunities across the organization

Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers.

Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. Raise the bar. High performance. And so do our customers.

Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. To make insurance better for our customers, we experiment. And we base decisions on data rather than assumptions. Where we work We are a remote-first company with offices in Chicago, IL and St. For Sales Agents and Customer Service Agents: Please only apply if you are able to live and work full-time in one of the states listed above.

For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

State locations and specifics are subject to change as our hiring requirements shift.

We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.