Client /Sales Support Rep

Consumer Sales includes customer service and support for end-consumer customers including:

Foster interest in ConvaTec products through dialogue with patients via the phone

Provide positive customer service experience, life improving advice and solutions using structured approach, with goal of capturing sales

The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers' needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec’s best-in-class product portfolio. Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.

Support Services: Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Performance Targets: Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. Customer Experience: Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure all customer interactions comply with established guidelines and regulations.

Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.

Data Management: Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.

Team Collaboration: Participate in team development activities, including receiving coaching and training with colleagues regularly. Convey a positive and professional phone image.

Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.

Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.

Experience working structured and efficiently with inbound/outbound campaigns.

Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.

Excellent phone etiquette.

Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience.

Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.

Associates or Bachelor’s degree

Bilingual in English/Spanish.

Previous experience in healthcare or customer service

High School Diploma/GED required

1+ years of sales/customer service experience

This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs.