Dispatcher with Customer Service Experience

Passenger Service Dispatcher
As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner. Continuous planning and timely communication are essential in assuring an effective operation.

Receives and prepares tickets at the start of the day and process them for the wheelchair crew.
Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Relay work orders, messages, and information to or from work crews using telephones or two-way radios.
High school diploma/GED or equivalent work experience
Must be at least 18 years old
Available to work various shifts
Operations experience is preferred
Customer service experience preferred
Skill in communicating using two-way radio and telephone equipment
Computer skills, also Microsoft Office, internet, e-mail, etc. Excel experience preferred.
flexible to work overtime as required)
Dispatcher and computer experience preferred
Ability to work with private information in a confidential and professional manner
It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. Salary Range: $14.00 per hour
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io.