Teller/Fulltime/Monday-Friday

As a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long‑term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues.

Essential Functions Of The Job
Member Experience

Greet members

Maintain branch appearance

Explain basic products and services

Identify product needs

Answer member questions

Resolve member issues

Account Maintenance

Conduct system navigation on various computer systems

Process address, phone number, and email changes

Process check re‑orders

Establish direct deposit

Assist with online and mobile banking

Compliance

Performs other duties as assigned.

Adhere to all company policies, procedures and business ethics codes.

Complete required regulatory training as assigned.

Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.

Conduct Transactions

Process transactions, mail deposits, night drop, and cash advances

Grant access to safe deposit box

Scan transit and on‑us checks

Validate accuracy and process member checks

Place and communicate check holds

Print documents, including statements, temporary checks, and direct deposit forms

Knowledge, Skills And Abilities

Ability to effectively build relationships, establish rapport, and diplomatically communicate information

Effective active listening skills

Strong verbal, interpersonal, and written communication skills

Ability to be adaptable and work in a fast‑paced environment

Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues

Strong attention to detail

Strong organizational and time management skills

Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude

Proficient in Microsoft Office

Ability to successfully pass pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

Core Competencies

Demonstrating Member Obsession

Demonstrating Performance Excellence

Demonstrating Innovation

Required Qualifications

High School Diploma or GED

Minimum of six (6) months of Teller or cash handling experience

Minimum of six (6) months of customer service experience

Bachelor’s Degree in Business or Finance‑related field may substitute for experience requirements

Minimum of six (6) months working in a team environment

Preferred Qualifications

English/Spanish bilingual

Bachelor’s Degree

Credit Union experience

General knowledge of applicable financial industry regulations

Military experience

Hours
Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.

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