LOA & ADA HR Partner — Hybrid, Process Improvement

HR Business PartnerHybrid role (3 days/Week onsite) Pay Range: $34 - $36 Role Overview: This is a Leave of Absence & ADA Accommodations Specialist role supporting North America (U.S. & Canada). The contractor will handle high-volume employee accommodation and leave cases, act as the escalation point for a 3rd-party leave vendor, and support process improvement projects for Visa’s HR operations team. Must Have: Manage ADA accommodation requests Handle Leave of Absence escalations from a 3rd-party vendor Review medical documentation and determine eligibility Partner with HR, Legal, and business leaders on case decisions Support process improvement & projects when capacity allows Use ticketing / HR systems Nice-to-Have: Experience with ServiceNow, Workday, or ticketing systems Tech company accommodations experience Detailed Job Description: TheLeave & Accommodations Consultant supports the People Solutions Specialized Services team, serving as the primary contact for employees navigating leave of absence (LOA) and workplace accommodations. This role balances day-to-day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The consultant leverages expertise in ADA, FMLA, and related regulations, and partners closely with leave administration vendors and internal stakeholders. Key Responsibilities: Accommodation & Leave Case Management

• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners
• Review accommodation requests, guide employees through the process, and ensure all required documentation is completed.
• Performend-to-end case management for accommodations, including intake, assessment, determination, and follow-up
• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.
• Maintain accurate records in HRIS (Workday) and case management systems (ServiceNow).

Leave Administration

• Administer LOA cases (FMLA and other statutory leaves) in partnership with leave administration vendors; ensure compliance with federal and local regulations.
• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.
• Collaborate with vendorsand internal teams to resolve eligibility, escalations, and timing issues.
• Track and report on leave and accommodation metrics to ensure SLA adherence and continuous improvement.

Projects & Continuous Improvement

• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows.
• Develop and update playbooks, templates, and training materials to standardize practices.
• Participate in cross-functional projects related to leave and accommodations, such as payroll integration and compliance reviews.

Basic Qualifications:

• 2 years of HR work experience with a bachelor’s degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD)
• Experience using enterprise-scale HRIS (Workday) and HR Case Management systems (ServiceNow)
• Previous experience with Leave Administration and ADA Accommodation case management.

Preferred Qualifications:

• 4+ years of accommodations and/or leave administration experience with a bachelor’s degree
• Strong knowledge of federal disability laws (ADA, FMLA) and related compliance requirements
• Strong verbal and written communication skills; experience working closely with business leaders and employees.
• Preferred experience with Workday and ServiceNow; other comparable software tools acceptable.
• Strong attention to detail, organizational skills, and a collaborative, customer-focused mindset.
• Experience supporting process improvement and continuous improvement initiatives.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable. #J-18808-Ljbffr Collabera