Facility Manager

Facility Manager

This Facility Manager role has the responsibility for all efforts to execute and deliver facilities management along with repairs and maintenance for Citizens. This role is the direct connection to the facilities team to execute on all aspects of vital maintenance.

The incumbent will provide coordination and direction to a team of mobile technicians and external vendors and will provide comprehensive facilities/repairs and maintenance support for our corporate office banking operations including complete interior and exterior building structure and grounds maintenance.

Responsibilities will also include (but will not be limited to):

• Leading day-to-day operations, managing a daytime janitorial team, and providing overall support of the Citizens corporate headquarters in Westwood, MA.
• Leading service provider(s) and coordinate and drive vendor activities including on-site event support by communicating with various business lines/departments
• Primary ownership of stakeholder engagement with internal business partners at various levels and external customers to ensure flawless delivery of facility services while meeting Citizens goal to provide our customers with the highest level of client service available.
• Assessing jobs from a quality standpoint of vendor performance and handling necessary corrective actions with vendor to completion
• Performing various routine site inspections, developing corrective action plans and capital planning strategies from deficiencies noted
• On-site facility management of maintenance and repair needs including but not limited to; HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, snow plowing, furniture, janitorial, etc.

Experience and Skills:

• Minimal travel required as needed; vehicle provided
• 1-2 years of hands-on facility management experience
• 1-2 years of project management experience
• Knowledge of local, State and Federal Code regulations
• Solid understanding of site infrastructure and building systems
• Proven communication both written and verbal
• Demonstrated follow-up skills
• Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all
• Computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint
• Ability to travel as the need arises

Education, Certifications and/or Other Professional Credentials:

• High School Diploma or Equivalent
• Valid Driver's License, required

Hours & Work Schedule

Hours per week: 40+ Hours

Pay Transparency

The salary range for this position is $83,000.00-$120,000.00 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Journey Orchestration
• Diversity and Inclusion (D&I) Strategy and Policy
• Premises Security Management

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 47698
• Job Category Servicing & Operations
• Degree Level High School Graduate/GED
• Job Schedule Full time
• Job Shift 1st
• Locations 305 Guest St, Allston, MA, 02134, US 315 Harvard Street, Brookline, MA, 02446, US 5 Austin Street, Charlestown, MA, 02129, US 152 Everett Avenue, Chelsea, MA, 02150, US 338 Broadway, Somerville, MA, 02145, US 171 Watertown Street, Watertown, MA, 02472-2571, US 182 Linden St, Wellesley, MA, 02482-7933, US 35 Putnam Street, Winthrop, MA, 02152, US
• Working Hours 40
• Career Site Category Property Services