Customer Success Manager

Job Overview We’re looking for a Customer Success Manager to own the post‑sale client experience from end to end. Once a deal is closed, you take it from there — plan design, onboarding, employee rollout, and everything in between. This is a quota‑carrying role. You’ll work directly with business owners to understand their business, design incentive structures that actually fit, and make sure their employees feel the impact. This is a high‑ownership role where you’ll be shaping what great CS looks like at Reins as we scale. Key Responsibilities Own the full post‑sale lifecycle — from sales handoff and onboarding overview through plan design, rollout, expansion, and long‑term account health. Learn each client’s business inside and out: their financials, team structure, goals, and what success looks like for them. Design phantom stock and profit‑sharing plans tailored to each business (don’t worry, we’ll train you!!) — pool sizing, vesting schedules, thresholds, payout structures, and KPI milestones. Coordinate and run employee rollout sessions so every participant understands their award and how to track it. Manage a portfolio of active accounts, staying ahead of issues and proactively identifying ways to strengthen each plan over time. Partner closely with sales on handoffs and surface expansion or at‑risk signals early. Help build and refine the CS playbook as we grow — what we do today will look different at 2x the customers. Required Skills 1‑3 years in customer success, account management, or a client‑facing implementation role — SaaS experience preferred. Comfortable talking about business financials. You don’t need to be a CPA, we help. Clear, concise communicator — in writing and on calls. Our clients are busy owners who don’t have time for fluff. Highly organized and self‑directed. You’ll carry multiple accounts at once and will need to keep things moving without being reminded. Experience with a CRM (Close, HubSpot, Salesforce, or similar). About You You’re excited to serve small business owners and work in the employee ownership space. You move quickly and like to figure things out. Ambiguity doesn’t slow you down. You’re comfortable telling a client when their instinct isn’t the right call — and doing it in a way that builds trust rather than burning it. You want ownership over something that matters and have no interest in a role where you’re just maintaining the status quo. You value transparency and straight communication — internally and with clients. Bonus points if you’ve worked with SMBs or owner‑operated businesses. Bonus points for a background in HR tech, compensation, fintech, or home services. #J-18808-Ljbffr