Inside Sales Account Manager

Job Description

Job Description

Who Are We?

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics , Hardware , Commercial Aftermarket, and Defense Aftermarket .

For more information, please visit the FDH Aero website.   

Why Work Here?

Fast-paced & Impactful Work –  Every decision helps keep aircraft flying and missions moving

Driven Team & Culture –  Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities –  We invest in your success with training and development

Competitive Benefits Package –Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow.  As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.  

We Are Looking For

The Inside Sales Account Manager is responsible for driving revenue growth and achieving sales targets within their assigned geography or territory. This role involves owning the entire sales process, from building and managing customer relationships to identifying needs, preparing quotes, negotiating deals, and fulfilling orders. The Account Manager works closely with internal teams to resolve administrative sales tasks, maintain accurate CRM records, and ensure seamless order management. They monitor account profitability, proactively address changes in product costs, and regularly update forecasts to align with division strategies. Collaborating with Sales Development Representatives, Business Development Managers, and Sales Managers, the Account Manager ensures effective performance against key KPIs while maintaining strong client relationships and delivering tailored solutions to meet customer needs.

What You’ll Do 

As an Inside Sales Account Manager, you’ll be responsible for: 

• Own the end-to-end sales process within assigned accounts in geography / territory. Drive revenue and sales growth at assigned accounts through building customer relationships and identifying needs
• Manage accounts by qualifying / understanding account needs, recommending FDH solutions that meet their needs, preparing and sharing quotes, negotiating / closing opportunities, troubleshooting, and fulfilling orders
• Achieve the annual sales quota for assigned accounts
• Qualify sales leads routed from Sales Development Rep and drive leads to closed deals
• Facilitate administrative sales tasks through review of quotation orders and working with sales support to resolve order acceptance issues, share any information required by order entry / management teams, etc.
• Maintain accurate records in CRM systems pertaining to sales activities, customer interactions, and pipeline status
• Assess customer information to anticipate changes that could affect sales revenues and budget plans; update rolling forecast monthly and report on variances
• Monitor and maintain profitability with assigned accounts consistent with overall division strategy. Proactively manage changing landscape of product costs
• Coordinate closely with sales manager to ensure performance against key KPIs and metrics within territory, division, and segment 
• Communicate the outcome of negotiations and ensure that contract copies are appropriately documented, approved and distributed
• Work closely with BDMs on assigned accounts to obtain competitive pricing, cost, and other information required to develop the selling strategy and obtain approval for the proposal
• Work internally with supporting teams, such as LTA management 

What You Bring

• Bachelor’s degree preferred
• Experience in account management, inside sales, or a related customer-facing sales role
• Demonstrates deep product knowledge and the ability to articulate complex value propositions to customers
• Maintains excellent pipeline and account hygiene while driving proactive opportunity identification and territory growth. 
• Excels at value selling, proposal creation, and need identification to build strong customer relationships and close deals
• Possesses strong organizational and communication skills to manage multiple priorities and collaborate effectively with internal teams
• Adapts quickly to changing market conditions and consistently achieves sales quotas through strategic account management

Special Requirements:  

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.  
• ITAR Requirement 
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.  

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

Job Type: Full Time 

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.