Travel & Expense Operations Specialist/Aministrator

Senior T&E Operations Specialist/Administrator – MUST BE LOCAL TO BOSTON Client: Northeastern University Location: hybrid schedule in Boston Duration: 3 month contract (temp to hire for right person) Pay Rate: $50-55/hr contingent on experience *CANDIDATES MUST BE ABLE TO WORK DIRECTLY ON A W2 WITHOUT SPONSORSHIP. NO C2C! Position Summary Northeastern University is seeking a Senior T&E Operations Specialist on a contract basis to serve as the operational and technical backbone of the university's Travel & Expense function during a period of transition. The T&E function supports approximately 15,000 Concur users and over $45 million in annual T&E activity across a complex, decentralized university environment. This is a hands‑on, senior individual contributor role responsible for full administration of the SAP Concur platform and day‑to‑day execution of T&E operations. The successful candidate will pick up an existing portfolio in motion — system configuration, user support, compliance reporting, and travel program operations — with minimal ramp time. The ideal candidate is a seasoned Concur administrator who can operate independently in a complex organization, takes pride in keeping systems and stakeholders well‑served, and brings the judgment to know when to act and when to elevate. Key Responsibilities Concur Platform Administration Serve as the primary SAP Concur system administrator, responsible for platform configuration, workflow design, approval routing, audit rules, and ongoing system maintenance. Maintain the Concur‑to‑Workday Finance integration, ensuring accurate and timely data exchange and resolving integration issues in coordination with IT and Finance. Configure and maintain Concur expense types, policies, and approval workflows in alignment with university policy and audit requirements. Manage Concur user administration, including account provisioning, delegate setup, and role assignments across the ~15,000‑user base. Travel Operations & Compliance Reporting Administer the high‑risk and sanctioned country pre‑trip approval workflow in Concur, ensuring alignment with Global Safety requirements. Operate the 30/60/90‑day outstanding transaction reporting process, including automated delinquency notifications and senior leader distribution. Monitor travel booking compliance and Concur report activity, identifying workflow issues, routing errors, and system anomalies requiring remediation. Produce regular operational reports tracking key T&E metrics — outstanding transactions, expense report cycle times, policy exception rates, and cardholder delinquency. Travel Program Operations Support day‑to‑day operations of the university's corporate travel program, including traveler escalations, booking compliance, and routine TMC coordination. Maintain traveler communications and onboarding materials supporting booking compliance and policy awareness. Daily Settlement & Payment Operations Execute daily Concur settlement runs and monitor results, researching and resolving payment failures in coordination with cardholders, banking partners, and Accounts Payable. Conduct cardholder banking outreach to correct payment routing issues identified through the settlement process. Process manual wire payments to Canadian employees through established controls until the Workday Canadian bank account functionality is fully operational. ServiceNow & Stakeholder Support Manage escalated AskFin / ServiceNow tickets requiring system‑level investigation or Concur configuration changes, with resolution targets of 5 business days for standard inquiries and 15 business days for complex matters. Maintain the T&E service catalog in ServiceNow, including form design, knowledge article structure, and workflow optimization. Serve as a visible, accessible resource for the university community, delivering a professional, responsive, and resolution‑focused experience on every interaction. Minimum Qualifications 5+ years of progressive experience in travel and expense management, financial operations, or a closely related function. 3+ years of hands‑on SAP Concur administration experience, including system configuration, workflow design, audit rules, and reporting. Demonstrated ability to operate independently in a complex, multi‑stakeholder environment with minimal ramp time. Strong cross‑functional collaboration skills with the ability to bridge technical teams and business stakeholders. Proficiency with enterprise systems; experience with Workday Finance and/or ServiceNow strongly preferred. Preferred Qualifications Prior contract or interim engagements in T&E operations or Concur administration. Experience in higher education or a similarly complex, decentralized organization. Familiarity with travel management company (TMC) operations and corporate travel program operations. Experience supporting audit remediation, compliance monitoring, or internal controls in a T&E context. Key Competencies Technical Ownership: Takes end‑to‑end accountability for the systems in their portfolio. Understands Concur deeply enough to diagnose issues, recommend solutions, and implement changes with confidence. Operational Rigor: Manages competing priorities with discipline, follows through on commitments, and maintains service levels even during periods of high volume. Customer Orientation: Approaches every traveler and system‑user interaction — regardless of complexity or stakes — as an opportunity to deliver a professional, responsive, and resolution‑focused experience. Self‑Direction: Operates effectively with limited supervision. Identifies what needs attention, prioritizes appropriately, and escalates with judgment. Cross‑Functional Partnership: Works effectively across Finance, IT, HR, and academic units. Translates technical constraints into business language and vice versa. Estimated Min Rate: $50.00 Estimated Max Rate: $55.00 Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Yoh Services LLC