Director of Transportation

At ACCA, we believe transportation is more than just a ride- it's a connection to independence, well-being, and community engagement. As the Director of Transportation, you will lead a dedicated team, manage operations, and drive program improvements that align with our commitment to innovation, quality, and respect. If you are a visionary leader with experience in transportation logistics, program management, and community engagement, we invite you to apply and help us shape the future of mobility for those we serve. Position Overview The Director of Transportation will oversee all aspects of the organization’s transportation program, ensuring the smooth operation of the fleet, managing staff, and ensuring customer satisfaction. This role includes managing budgets, vehicle fleet maintenance, safety standards, and developing innovative solutions to improve services. The Director is also responsible for ensuring the program aligns with the mission of the organization, including ensuring cost-effectiveness and client-centered service delivery. Staff Management Recruit, hire, train, and supervise transportation staff, including drivers and support personnel. Provide leadership, guidance, and professional development to the transportation team. Ensure staff adherence to safety regulations, organizational policies, and service standards. Conduct performance evaluations and offer coaching to improve team performance. Vehicle Fleet Management Oversee the maintenance, repair, and operation of the organization’s vehicle fleet. Develop and implement preventive maintenance schedules to ensure the vehicles remain in safe working condition. Track vehicle usage and monitor fuel consumption. Ensure vehicles comply with all local regulations. Coordinate with vendors for vehicle repairs and service needs. Ensure the cleanliness and upkeep of the vehicles, maintaining high standards of safety and comfort. Customer Service & Community Engagement Ensure transportation services meet the needs of program participants and clients. Develop and maintain positive relationships with customers and community partners. Address customer inquiries, concerns, and complaints promptly and professionally. Coordinate with agency staff for vehicle usage and transportation requests, ensuring safe operations. Occasionally drive vehicles to assist with passenger transport as needed. Identify and implement innovative transportation solutions to improve service delivery, reduce costs, and enhance accessibility. Stay updated on advancements in transportation technologies, including electric vehicles, routing software, and eco-friendly solutions. Recommend new initiatives or programs that align with the mission and needs of the organization. Record Keeping & Reporting Maintain accurate records of vehicle inspections, repairs, and maintenance. Track transportation metrics such as vehicle usage, incidents, and customer satisfaction. Ensure that all reports and documentation comply with regulatory requirements and internal standards. Manage transportation-related data entry and maintain confidentiality of sensitive information. Budget Management & Resource Allocation Develop and monitor the transportation budget, tracking expenses for fuel, maintenance, repairs, and staff. Ensure efficient allocation of resources and compliance with financial guidelines. Bachelor's degree in Business Administration, Transportation Management, Public Administration, or a related field (or equivalent work experience). Minimum of 5 years of experience in transportation management, with at least 2 years in a leadership or supervisory role. Valid Class C Georgia Driver's License with a clean driving record. Ability to pass an annual physical. Strong knowledge of vehicle fleet management, maintenance, and transportation regulations. Proven experience managing budgets and resources. Excellent customer service, interpersonal, and communication skills. Strong organizational, problem-solving, and leadership abilities. Proficiency in Microsoft Office Suite and transportation management software. Ability to work independently and as part of a team. Preferred Qualifications Knowledge of alternative community transportation solutions CPR/First Aid certification (or willingness to obtain). Why Join Us Be part of a mission-driven organization that makes a tangible impact on the community. Work in a dynamic and innovative environment. Competitive benefits package, including health, dental, and vision insurance, paid holidays, annual leave, sick leave, company-paid life and disability insurance, 403(b) retirement plan, and education scholarships. Our Hiring Process & Timeline In-person interviews: Ongoing ACCA is an equal opportunity employer committed to inclusivity. We do not discriminate based on age, gender, race, religion, disability, military status, sexual orientation, gender identity, or national origin. Wherever you are in your aging journey, you'll find connection, support, and a place to belong at The Center at ACCA. #J-18808-Ljbffr