Clerk

Job Title: Revenue Cycle Clerk

Department: Business Office
FLSA Status: Non-Exempt

Position Summary

Under the direction of the Director of Revenue Cycle (or designee), the Revenue Cycle Clerk provides clerical and administrative support to the Business Office team. This role supports billing operations, document management, and general office functions to ensure timely and accurate processing of patient financial information.

Key Responsibilities

Billing Support (as assigned)

• Print and submit paper claims and supporting medical records to payors via U.S. Mail, as needed
• Ensure all required documentation is attached to claims for insurance processing
• Document all billing-related activity in the patient account system for tracking purposes
• Provide patient insurance information to external physician offices upon request
• Assist with special billing projects and regulatory initiatives
• Retrieve Remittance Advice (RA) and Explanation of Benefits (EOB) to support secondary billing
• Compile supporting documentation for audits and special projects

Document Imaging (as assigned)

• Open, sort, and prioritize incoming mail
• Scan and upload correspondence into patient accounts
• Distribute original documents to appropriate internal stakeholders

General Office Support (as assigned)

• Answer incoming calls and assist callers within scope of role
• Provide clerical support to all Business Office team members
• Perform additional duties as assigned consistent with skills and abilities

Qualifications

Education

• High school diploma or equivalent required

Experience

• Minimum of one (1) year of general office or clerical experience required

Skills & Competencies

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Basic computer proficiency and data entry skills
• Effective communication and customer service skills

Licensure/Certification

• None required

Work Environment & Physical Requirements

• Primarily sedentary role with extended periods of sitting
• Occasional walking, standing, bending, and lifting (up to 50 lbs.)
• May be exposed to healthcare environments, including patient areas and infectious materials
• Ability to respond to urgent or time-sensitive situations as needed
• May require occasional schedule flexibility

Additional Information

• No supervisory responsibilities
• Internal interactions primarily within the Business Office and related departments

Disclaimer

This job posting is not intended to be a contract of employment. Vista Medical Center reserves the right to modify job duties and responsibilities at any time based on organizational needs.