Certified Medical Assistant

Certified Medical Assistant Heartland Alliance Health, Chicago, Illinois, United States About this Position Title: Certified Medical Assistant Shift: FT - 8:30 AM - 5:00 PM Location: Shelters City Wide | Health Centers EW and Broadway Heartland Alliance Health’s mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community. This position provides a variety of services integral to the functioning of our shelter outreach programs. The Certified Medical Assistant (CMA) is primarily responsible for supporting clinical providers and community health nurses by facilitating participant flow, assisting with various participant care activities, and performing related administrative and clerical functions. The CMA ensures high‑quality service to participants while respecting and maintaining confidentiality, demonstrating cultural competence, and working within established job parameters. Essential Duties and Responsibilities Participant Flow Management: Maintains participant flow by escorting participants from the intake area to designated service areas within the shelter. Assists in the ongoing management of participant flow by ensuring that rooms are efficiently utilized, minimizing wait time. Participant Preparation and Documentation: Prepares participants for their visit, examination procedure, and/or treatment in accordance with established procedures. Obtains vital signs as necessary and documents complaints based on information received. Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for provider/Community Health Nurse (CHN) signature and comment. Assistance with Procedures: Assists providers and nurses with procedures in accordance with established protocols. Assists in urgent and emergency medical situations, including obtaining and operating medical equipment. Medication Administration: Administers medication and/or immunizations under the direction of an RN and physician. Appropriately documents medication administered. Communication and Follow‑Up: Under the direction of a provider or CHN, assists by returning participant telephone calls related to prescription refills, normal laboratory results, referrals, etc. Places telephone calls to pharmacies to request prescription refills, as specifically ordered by a provider. Environmental Maintenance: Maintains a high‑quality participant care environment by cleaning, preparing, and stocking all examination rooms and treatment areas within the shelter. Assists in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. Specimen Collection and Testing: Assists in the collection, labeling, and processing of specimens. Performs phlebotomy and simple laboratory tests as requested. Compliance and Safety: Adheres to OSHA and infection control policies and procedures. Understands, respects, and demonstrates participant confidentiality in all endeavors. Health Screenings and Education: Participates in health screenings, educational programs, and team meetings. Provides participant information and instructions, including HIV pre‑test counseling and HIV‑negative post‑test counseling. Administrative Support: Performs receptionist, participant service, clerical, and other functions as needed to support the efficient operation of the shelter‑based program. Qualifications Education and/or Experience: High School Diploma or GED and graduation from an accredited school of medical assisting. Certificates, Licenses, Registrations: CPR certification and American Association of Medical Assistants (AAMA) CMA certification – or – American Medical Technologists (AMT) RMA certification. Consideration will be given to candidates who have registered to take the AAMA or AMT certification exams. Candidates must take and pass the certification exams during their probationary period. Language Requirement: Bilingual in English and Spanish may be required. Benefits Medical, Dental, and Vision Insurance Health Savings Account (HSA) or Flexible Spending Account (FSA) Wellness Programs Employee Assistance Program (EAP) Tuition Reimbursement and Educational Assistance 401(k) Retirement Savings Plan Life Insurance Short‑Term and Long‑Term Disability Insurance Paid Time Off (PTO) Paid Holidays Physical Demand Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The noise level in the work environment is usually moderate. While performing the duties of this position, the employee may frequently be exposed to airborne‑ and/or blood‑borne pathogens. While performing the duties of this position, the employee may be required to perform duties at off‑site locations. EEO & Disability Statement Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national or indigenous, amnesty, physical or mental disability, protected veteran status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, V E SSA, military, and family military rights, ex‑offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, health, weight, or H IV infection, in accordance with the organization’s AIDS Policy Statement of September 1987. #J-18808-Ljbffr Heartland Alliance Health