Dental Office Assistant - Business Assistant

Dental Office Assistant - Business AssistantBusiness AssistantForwardDental – Mukwonago, like each Heartland Dental supported office, is unique to the community and the patients they serve.Join a 16-person team that values collaboration, communication, and supporting one another.Work in a fast-paced, welcoming, and nurturing environment with a strong team focus.The office is looking for someone who is reliable, enjoys providing great customer service, and is open to learning and growing with the team.Status: Full Time Schedule: Tuesday–Friday, 8:00 AM–5:00 PM Pay Range: $19.50–$21.00/hourThe ideal candidate is comfortable speaking with patients over the phone and in person, handling payments, and managing multiple responsibilities throughout the day. They should be collaborative, dependable, willing to learn new things, and able to provide strong customer service.Dental experience is a plus, but it is not required. Transferable experience in customer service, reception, scheduling, retail, hospitality, banking, or another patient/customer-facing environment could translate well into this role.Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.More about the roleGreet and welcome patients as they enter the office to create a great first impression of our teamManage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialWhat You'll GainCompetitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)Front loaded education and training, providing you the opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily PayAbout ForwardDental – MukwonagoJoin a 16-person team that values collaboration, communication, and supporting one another.Work in a fast-paced, welcoming, and nurturing environment with a strong team focus.The office is looking for someone who is reliable, enjoys providing great customer service, and is open to learning and growing with the team.Minimum QualificationsExperience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.Preferred Experience1+ years of experience in a dental or medical setting1+ years of experience with insurance billing and accounts receivableDentrix or other dental software experiencePhysical RequirementsAbility to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.Who is Heartland Dental?Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.