Field Service Technician

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

This motivated individual, as a member of the Technical Sales Field Service team, will be responsible for start-up and troubleshooting of Water Quality systems under the HF Scientific, Conditioning and Filtration and also Easy Water products and brands. This role bridges the gap between product development and customer application, ensuring optimal performance, integration, and satisfaction.

This position is remote and reports to the Field Service Manager.

Primary Job Duties and Responsibilities

• Conduct field visits to support installations, Start-ups of new systems and troubleshooting of existing systems.
• Communicate with customer pre and post startup to support testing, customer training and troubleshooting.
• Create field service reports for internal and external uses, to document knowledge transfer.
• Coordinate with sales team on questions for any replacement parts or recommended spare parts as it pertains to application on existing systems.
• Support trade shows, webinars, and other promotional events as a technical representative.
• Assist in product selection, configuration, and integration based on customer specifications and industry standards.
• Maintain knowledge of factory processes, tool, materials, and equipment.
• Assume responsibility for other projects and duties as assigned by the Field Service Manager or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
• Travel Requirements: Expected travel across continental US, 50% of the time.

Required Qualifications

• High School Diploma, GED, or equivalent.
• 2+ years of experience in field service, system start-ups, or equipment manufacturing.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to coordinate with maintenance and chemical companies regarding water treatment systems.
• Proficiency in MS Office Suite (Outlook, Excel, Teams, PowerPoint) and other relevant systems.
• Excellent verbal and phone communication skills to engage clients and maintain positive relationships.
• Ability to explain system functionality remotely via phone or MS Teams.
• Must be able to train customers onsite on various water treatment systems and provide technical documentation.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. ·
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Preferred Qualifications

• Experience with water treatment equipment including softeners, filters, and reverse osmosis units.
• HVAC license or certified plumber.
• Experience with electrical systems or PLC programming.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working remotely in a home office environment. You will be required to travel to customers in the continental US 50% of the time.

Physical Requirements

Specific physical abilities required for this position include, but are not limited to:

• Ability to stand for long periods of time.

• Ability to lift and carry up to 25 pounds.

• Ability to push and pull up to 25 pounds.

• Ability to physically move around the customer's site.

• Ability to read documents and communicate clearly with management and coworkers.

• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses when performing work at a customer's site.

Pay Range

The expected salary range for this position is $29.10 - $34.00 per hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

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Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here:

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.