Commercial Lines Department Manager (Hybrid)

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. Position Overview We are seeking an experienced and strategic Commercial Lines Department Manager to lead our Commercial Lines team. This role is responsible for overseeing day-to-day department operations, ensuring exceptional client service, driving workflow efficiency, supporting employee development, and maintaining adherence to agency standards and industry best practices. The ideal candidate is a strong commercial insurance professional with proven leadership experience, deep technical expertise, and a passion for building high-performing teams. This position plays a critical role in supporting client retention, operational excellence, employee engagement, and long-term agency growth. Work Arrangement This is a full-time hybrid position reporting to our office in Cheshire, CT. Travel to other nearby offices may also be required. Professional Responsibilities Lead, mentor, and support Commercial Lines Account Managers while fostering a collaborative, high-performing team environment. Oversee daily Commercial Lines operations, ensuring exceptional client service, policy accuracy, workflow efficiency, and adherence to agency standards. Maintain and manage a small book of Commercial Lines business while serving as a technical resource for team members. Develop, implement, and monitor department goals, procedures, service standards, and performance metrics. Conduct regular account audits and quality control reviews to ensure compliance with agency procedures, carrier requirements, and industry best practices. Serve as an escalation point for complex client service issues, coverage concerns, and carrier negotiations. Review client accounts to identify coverage gaps, risk exposures, and opportunities to strengthen risk management strategies. Collaborate with agency leadership on growth initiatives, staffing plans, operational improvements, and technology enhancements. Assist with recruiting, onboarding, training, coaching, and performance management of Commercial Lines team members. Monitor workloads and resource allocation to ensure service commitments and deadlines are consistently met. Develop and maintain strong relationships with carrier partners, clients, and internal stakeholders. Stay current on industry trends, carrier appetites, coverage developments, regulatory changes, and emerging market conditions. Support client retention, account growth, and cross-selling initiatives through effective leadership and strategic account oversight. Qualifications and Requirements Active Property & Casualty insurance license required. Minimum of 7 years of Commercial Lines insurance experience required, including experience supporting accounts in New York and Connecticut. Previous leadership, supervisory, mentoring, or team development experience required. Strong knowledge of commercial insurance products, markets, carriers, and coverages, including property, casualty, workers' compensation, umbrella, professional liability, and related lines. Knowledge of risk management principles and experience supporting complex commercial accounts. Demonstrated ability to identify coverage gaps and provide strategic risk management guidance to clients. Experience working with agency management systems and carrier portals; Applied Epic experience preferred. Insurance designations such as CIC, CPCU, ARM, CRM, or similar professional certifications preferred. Bachelor's degree in Business, Insurance, Risk Management, or a related field preferred. Proven leadership, organizational, analytical, and communication skills. Experience managing remote or hybrid teams preferred. Exceptional relationship-building and client service skills. Strong attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment. Leadership mindset with a passion for coaching, mentoring, and developing others. Why Patriot Growth Insurance Services We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer: Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs Company paid Short-Term Disability, Long-Term Disability and Group Term Life Company paid Employee Assistance Program Paid holidays Personalized PTO 401(k) with employer match Pay Range $120,000 - $130,000 per year depending on experience. A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at #J-18808-Ljbffr PDCM Insurance Inc.