Personal Lines Account Manager (Hybrid)

Personal Lines Account Manager

About Patriot Growth Insurance Services: Founded in 2019, Patriot Growth Insurance Services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: We are seeking an experienced and outgoing Personal Lines Account Manager to join our team. This role is ideal for someone with strong knowledge of personal lines insurance, a client-first mindset, and the ability to provide responsive, high-quality service. The right candidate will bring positive energy, professionalism, and a passion for supporting client insurance needs while thriving in a collaborative, growth-focused environment.

Work Arrangement: This is a full-time hybrid position reporting to one of our offices located in Cheshire, CT, Enfield, CT Kingston, NY, or Waterford, CT

Professional Responsibilities

• Market client accounts to negotiate and secure the most appropriate insurance coverage for both new and renewal business.
• Serve as the primary contact for clients, responding to inquiries, explaining coverages and premiums, and facilitating claims between clients and adjusters.
• Maintain strong carrier relationships to obtain quotes, binders, endorsements, and related documents.
• Research and resolve moderate to complex service issues, including coverage questions and billing discrepancies, in a timely manner.
• Ensure account accuracy by maintaining up-to-date policy information in the agency management system, reviewing policies/endorsements, and handling contract and certificate compliance requests.
• Stay current on industry developments, including carrier underwriting appetites and pricing trends.

Qualifications & Requirements

• 24 years of experience in personal lines account management.
• Active Property & Casualty license.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a client-service mindset.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment.
• Collaborative team player with a positive attitude.
• Strong problem-solving and analytical skills with a solutions-driven approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Authorized to work in the U.S. without sponsorship.

Why us: Patriot offers the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, with a focus on enhanced career opportunities and professional growth.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members, and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. Our benefits include:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Commuter Transit Programs
• Company-paid Short-Term Disability, Long-Term Disability, and Group Term Life
• Company-paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Hiring decisions are based solely on qualifications, merit, and business needs at the time. For more information, please review our EEO and DE&I Policy.