Veterinary Receptionist / Client Service Representative

Client Service Representative Mebane Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. We're looking for a smart, happy, dependable, outgoing, and engaging team member who genuinely enjoys interacting with pets and their people. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where no two days look exactly the same. Schedule and compensation: Compensation: $15 - 18 per hour, for each hour worked Schedule: This is a full-time position, with a 5 x 8 schedule, MondayFriday, 7:30 AM 5:00 PM. No weekends and no on-call requirements. Full-time Benefits Package*: Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program (EAP) 401k with company match Paid time off in accordance with site policy and applicable law Personal pet discount Uniform allowance *Part-time team members may be eligible for limited benefits in accordance with company policy and state law Minimum qualifications and skill set: 1+ years of experience in a customer service, reception, or client-facing role Previous veterinary receptionist or healthcare-related front-desk experience is required Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clients Experience working with veterinary practice management software, especially Ezyvet, preferred Exceptional verbal and written communication skills Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations Strong organizational and time management skills Experience scheduling appointments and coordinating calendars preferred Ability to accurately process payments and maintain financial records Positive attitude and willingness to collaborate with a team Ability to remain calm, professional and solution-oriented during busy periods Why choose Mebane Veterinary Hospital? At Mebane Veterinary Hospital, our 3-doctor team delivers exceptional medicine through a balance of advanced care and genuine compassion. We serve a loyal and diverse clientele in the heart of North Carolina's Piedmont region a growing, affordable community positioned between Raleigh-Durham and the Triad, with easy access to great outdoor recreation, a thriving food scene, and some of the best universities in the country just 3045 minutes away. It's a genuinely great place to live and work. We're proud of our tight-knit, efficient, and collaborative environment where everyone pitches in, leadership is approachable, and your contributions are genuinely valued. With no weekends and no on-call hours, we prioritize quality of life just as much as quality medicine making Mebane a place where you can build a career you truly love. Apply today and join a team our team! Western Veterinary Partners