Medical Receptionist
Marquis Home Care
Job Description
Job Description
Department: Business Office
Reports To: Director of Patient Services
FLSA Status: FT hourly non-exempt
Location: Marquis Certified Home Health Agency (CHHA), New York State
POSITION SUMMARY:
The Medical Receptionist is responsible for providing professional and courteous front-desk support for Marquis Certified Home Care. This includes greeting patients, families, and visitors, managing incoming calls, scheduling, maintaining accurate records, and supporting clinical and administrative operations to ensure efficient office workflow. The receptionist serves as the first point of contact and represents the agency with a high level of customer service and confidentiality.
POSITION RESPONSIBILITIES:
Greet and assist clients, caregivers, and visitors with professionalism and warmth
Answer and direct phone calls in a timely manner
Manage scheduling, client files, and data entry
Support the coordination of caregiver assignments
Maintain confidentiality and accuracy in all records
Provide administrative support to the office team as needed
Core Competencies
Customer Service and Communication
Attention to Detail and Accuracy
Dependability and Punctuality
Confidentiality and Ethical Conduct
Teamwork and Collaboration
Adaptability and Initiative
Requirements:
Previous experience in a healthcare or homecare setting (required)
Strong communication and customer service skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to multitask and stay organized in a fast-paced environment
Bilingual (English/Spanish) a plus, but not required
Work Schedule
Full-time position: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Occasional flexibility may be required based on office or patient care needs.
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