Lead Veterinary Receptionist

Lead Veterinary ReceptionistEast Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.What to ExpectAs you join our mission, expect to be supported in your work and home life with:A comprehensive benefits package, including medical, dental, and vision insurancePaid time off and a 401(k) plan for full-time employeesProfessional development opportunitiesEmployee pet discount because we know your pets are family, too.Key ResponsibilitiesDeliver outstanding, compassionate client service and set the tone for the front deskAct as a go-to resource for CSRs, offering support, guidance, and on-the-job coachingAssist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.Ensure accurate scheduling, check-in/check-out, and client communicationMaintain strong knowledge of hospital services, policies, and pricingSupport daily workflow by communicating effectively with doctors, technicians, and managementHelp ensure phones, emails, and online requests are handled promptly and consistentlyModel reliability, professionalism, and a positive attitudeAssist with front desk coverage and scheduling needs as necessaryEnsure accurate invoicing, estimates, and payment processingHelp maintain organization and efficiency at the front deskIdentify opportunities to improve client experience and front desk processesAdapt easily in a fast-paced, emotional, and ever-changing environmentQualifications2 years of veterinary experience is required.Strong leadership and organizational skills.Excellent communication and interpersonal abilities.Proficiency in veterinary software systems is a plus.A genuine love for animals and a desire to contribute to their well-being.About East Greenbush Animal HospitalEast Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded by Dr. Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.The staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound. Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound. The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners.