Manager, Product Management, Credit Card Acquisitions (Agent Experience)

Manager, Product Management (PXDP50) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team As a Product Manager in our Credit Card Acquisitions group, you will own the internal engine that powers high‑friction customer touchpoints involving document requests and security verifications. You’ll tackle a unique challenge: crafting a seamless onboarding experience for honest applicants while building a brick wall for fraudsters. By designing workflows and document‑processing tools within our servicing platform, you will transform complex, manual tasks into streamlined processes, directly accelerating the acquisitions funnel. We are looking for a curious self‑starter who is equally obsessed with the agent’s experience and the applicant’s journey. In this role, you’ll spend time on the front lines—shadowing calls and collaborating with Agents, Fraud, Risk, and Legal teams—to deliver intuitive tools that allow agents to perform their job flawlessly when it is difficult to tell good actors from bad actors. If you thrive on turning complex problems into shipped solutions while balancing user empathy with robust risk mitigation, you will play a pivotal role in defining the very first interaction our customers have with the bank. Capital One Product Framework Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master’s Degree in a quantitative field or an MBA with a quantitative concentration Preferred Qualifications Experience translating business strategy and analysis into consumer‑facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary & Compensation Chicago, IL: $149,800 - $171,000 McLean, VA: $164,800 - $188,100 New York, NY: $179,700 - $205,100 Richmond, VA: $149,800 - $171,000 This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Equal Opportunity Employer Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr Information Technology Senior Management Forum