Assistant Director of Housekeeping

Overview

South Florida's beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Assistant Director of Housekeeping to join our Pier Sixty-Six Resort team!

Reporting to the Director of Housekeeping, the Assistant Director will supervise, train, and inspect the performance of assigned Assistant Housekeeping Managers, Housekeeping Supervisors, Room Attendants, Turndown Attendants, Laundry Specialists, House Attendants, Public Area Attendants, and Uniform Attendants ensuring that all procedures are completed in accordance with Pier Sixty-Six standards, AAA and Forbes Travel Guide Standards.

Responsibilities

• Supervise and lead housekeeping team, including hiring, training, and performance management.
• Develop and implement cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Create and manage housekeeping schedules to meet the demands of guest occupancy and events.
• Maintain inventory and order supplies necessary for housekeeping operations, while adhering to budgetary guidelines.
• Regularly inspect public areas and restrooms, restaurants, spa, pool area, offices and service areas guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, team member locker rooms, restrooms, and storage areas to ensure they meet the resort's quality standards and being cleaned by respective personnel, using designated checklists. Directly contact respective team members and relay any deficiencies to be corrected.
• Collaborate with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly.
• Implement and enforce safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment.
• Monitor and report on housekeeping department performance, including guest feedback, cleanliness scores, and cost control measures.
• Develop and manage the department's annual budget, forecasting expenses, and revenue projections.
• Continuously seek ways to enhance guest experiences by introducing new amenities, services, or technologies that align with the resort's luxury brand image.
• Maintain complete knowledge of and comply with all resort and departmental policies, procedures, and standards.
• Facilitate projects in an organized and timely manner.
• Anticipate internal and external guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive internal and external guest relations at all times.
• Resolve internal and external guest complaints, ensuring complete satisfaction.
• Maintain complete knowledge of the status of resort room count, group arrival, VIPs, special events, and team member job responsibilities at all times.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Check all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
• Attend all meetings and drive initiatives as a department head to improve the organization.
• Perform additional tasks assigned by management.

Qualifications

• 2 years' experience as an Assistant Department Head.
• 5 years of Supervisory experience in a luxury resort or hotel.
• Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment.
• High school graduate, or experience equivalent
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.

Ability to:

• perform job functions with attention to detail, speed, and accuracy
• prioritize and organize
• be a clear thinker, remaining calm and resolving problems using good judgment
• follow directions thoroughly
• understand guest’s service needs
• work cohesively with co-workers as part of a team
• work with minimal supervision
• maintain confidentiality of guest information and pertinent hotel data
• ascertain departmental training needs and provide such training
• direct performance of team members and follow up with corrections when needed

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort